Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

PBJ File Rejected? Let’s Fix It.

Today’s post is for PBJ (Payroll Based Journal) managers at long-term care facilities who have had a PBJ file rejected by the CMS. Whether you entered the data manually or used a PBJ reporting platform, you are probably eager to identify and correct the problem...
Short Staffed? Offer Flexible Schedules.

Short Staffed? Offer Flexible Schedules.

Many business owners are behind the curve when it comes to flexible schedules. This is unfortunate. Providing flexible schedules benefits everyone at your organization. It’s also a must if you want to hire qualified millennials. They are becoming the largest...