Improve Shift Scheduling For Happier Employees

Good scheduling is important for your customers as well as employees. You can dramatically improve your schedules with shift scheduling software. When you schedule better, your employees can serve your customers better. Spreadsheets don't cut it. Why?Spreadsheets...

Construction Time Tracking App For Multiple Sites

If you are in construction, you've got to schedule work crews efficiently. TimeSimplicity is the top time tracking app for construction. It makes work crew scheduling easy. After all, construction projects live or die by scheduling.New organizations that start out...

5 Ways WFM Improves Customer Service

A customer service rep can't solve customer problems if she is preoccupied with her own HR issue at work. There are many direct and indirect benefits of optimizing your timekeeping, scheduling, and payroll processes. Today's article outlines 5 ways implementing...

Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the intent of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

PBJ File Rejected? Let’s Fix It.

Today's post is for PBJ (Payroll Based Journal) managers at long-term care facilities who have had a PBJ file rejected by the CMS. Whether you entered the data manually or used a PBJ reporting platform, you are probably eager to identify and correct the problem to...

Request a Demo